We always offer a 14-day open purchase and exchange right, this applies from the day you picked up the package. In all our deliveries, we send return labels to enhance the customer experience and make it easier for our customers.
- Make sure that your return meets our requirements for return: here.
- Pack the goods well, feel free to reuse our bag that is resealable, paste on the included return label
- Submit your return to any DHL Service Point Agent
More information about return and right of withdrawal can also be found in our terms of purchase.
Please note that it can take up to 14 days from the time we receive the return until you receive the amount refunded, if you have bought via Klarna, you must pause the invoice or pay in the amount. We do not reimburse for additional costs in connection with non-payment.