We always offer 14 days return and exchange right, this applies from the day you picked up the package.
- Make sure your return meets our return requirements.
- Make a return, exchange or complaint here.
- The shipment nr will be sent by mail after submission of return, exchange or complaint.
- Pack the goods well, feel free to reuse our bag which is resealable.
Submit your return to any DHL Service Point Agent and let them know the shipment nr that you got via mail.
Please note that it can take up to 14 days from the time we receive the return until you receive the amount refunded, if you have bought via Klarna, you must pause the invoice or pay in the amount. We do not reimburse for additional costs in connection with non-payment.